Returns & Refunds Policy
We stand behind the quality of our 3D printed products. If you are not entirely satisfied with your purchase, we're here to help.
1. Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You have 7 calendar days to initiate a return from the date you received the item.
Important Exception for Custom Orders
Items created via our Custom Studio, or items with personalized engravings/modifications, cannot be returned or refunded unless they arrived damaged or defective, as they cannot be resold.
2. Initiating a Return
To initiate a return, please contact our support team via WhatsApp or email with your Order Number and reason for return. Once approved, we will provide you with a return shipping address.
3. Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-7 business days, depending on your card issuer's policies.
4. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item, unless the item was received damaged or incorrect. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if arranged by us) will be deducted from your refund.